Frequently Asked Questions

Need some help?

Blessed (First Communion & First Reconciliation)

Best Lent Ever – 2017

  • Q: How do I sign up for Best Lent Ever?

  • Q: How do I refer my friends to Best Lent Ever?

    Click here to refer multiple friends!

DECISION POINT (Confirmation Program)

  • Q: How do I access the films (videos) online?

Email Subscriptions

  • Q: I subscribed to Daily Reflections Emails. Why am I no longer receiving these inspirational messages?

  • Q: How do I sign up for daily emails?

  • Q: How do I manage my email subscriptions and/or unsubscribe to emails?


  • Q: How do I purchase a ticket?

  • Q: I bought my ticket online or over the phone. How do I get my ticket?

  • Q: I lost my ticket. Now what?

  • Q: I am unable to attend the event. May I exchange/refund my ticket?

  • Q: Are tickets still available for the event I want to attend?

  • Q: Will there be food at the event?

  • Q: Is there assigned seating?

International Requests

  • Q: Do you ship to Canada?

  • Q: I live in Canada. Can I place an order for less than 500 items?

  • Q: I live outside of the U.S. and Canada. How do I place an order?

Matthew Kelly’s Top Ten Books List

  • Q: Can you send me Matthew Kelly’s Top Ten Books List?

Office Hours

Orders/Pricing/Shipping, & Payment Status

  • Q: How much do items cost?

  • Q: Do you have minimum/maximum order quantities?

  • Q: Can I place my order over the phone?

  • Q: When can I expect to receive my order?

  • Q: Is $5.95 for shipping and handling per item or per order?

  • Q: What is the status of my payment?

Spanish Resources

  • Q: Do you have resources available in Spanish?

The Ambassador’s Club

  • Q: I’m an Ambassador. How do I update my credit card information?

Trouble Placing Online Orders

  • Q: Why can’t I log in to my account?

  • Q: Why can’t I order a specific number of books?

  • Q: How can I place an order that needs to ship to Hawaii / Alaska?