Frequently Asked Questions

Need some help?

Blessed (First Communion & First Reconciliation)

Best Lent Ever – 2017

  • Q: How do I sign up for Best Lent Ever?

  • Q: How do I refer my friends to Best Lent Ever?

    Click here to refer multiple friends!

DECISION POINT (Confirmation Program)

  • Q: How do I access the films (videos) online?

Email Subscriptions

  • Q: I subscribed to Daily Reflections Emails. Why am I no longer receiving these inspirational messages?

  • Q: How do I sign up for daily emails?

  • Q: How do I manage my email subscriptions and/or unsubscribe to emails?

Events

  • Q: How do I purchase a ticket?

  • Q: I bought my ticket online or over the phone. How do I get my ticket?

  • Q: I lost my ticket. Now what?

  • Q: I am unable to attend the event. May I exchange/refund my ticket?

  • Q: Are tickets still available for the event I want to attend?

  • Q: Will there be food at the event?

  • Q: Is there assigned seating?

International Requests

  • Q: Do you ship to Canada?

  • Q: I live in Canada. Can I place an order for less than 500 items?

  • Q: I live outside of the U.S. and Canada. How do I place an order?

Matthew Kelly’s Top Ten Books List

  • Q: Can you send me Matthew Kelly’s Top Ten Books List?

Office Hours

Orders/Pricing/Shipping, & Payment Status

  • Q: How much do items cost?

  • Q: Do you have minimum/maximum order quantities?

  • Q: Can I place my order over the phone?

  • Q: When can I expect to receive my order?

  • Q: Is $5.95 for shipping and handling per item or per order?

  • Q: What is the status of my payment?

Spanish Resources

  • Q: Do you have resources available in Spanish?

The Ambassador’s Club

  • Q: I’m an Ambassador. How do I update my credit card information?

Trouble Placing Online Orders

  • Q: Why can’t I log in to my account?

    Existing Customers: If this is your first time placing an order on our new website, please create a new account. In order to maintain a high level of security, we did not migrate any customer accounts or passwords from our old system. If you have any questions or concerns please contact our Mission Team at 859-980-7900.

  • Q: Why can’t I order a specific number of books?

  • Q: How can I place an order that needs to ship to Hawaii / Alaska?